Emotional Intelligence and Stress Coping: An Organizational Perspective

Abstract

[eng] We are aware that organization and workforce are the driving variables of operational and financial performance that enables a company to successfully deliver and achieve its strategy. It's a tragic situation that most companies are unaware of the approaches to measure these variables or how to work on developing them. There are sophisticated tools to develop the operational and financial performances but in case of managing and developing organizational and people capabilities there are none effective so far. High performance organizations (HPO) have a diverse workload and stress to handle. They stand to deliver against aggressive financial targets and simultaneously cultivate a healthy team to shoulder the responsibility; this causes severe stress levels to workers of all genre. In this era of business growth, sustainability and social equality are the giant factors that determine the strategic plan of organizations along with optimization of the same. These HPOs attract scholars from fields like psychology and other related streams to dive into factors that probe stress among the employees from HPOs and how are they tackled. This research is exactly under the same statement and examines the impact of Emotional Intelligence in workplace and its effects on stress coping. It also identifies how a workplace restructuring with Emotional Intelligence (EI) helps in coping up with job stress. The findings of the study reveal that the implementation of EI in organizational strategy raises the quality of workforce performance. This research also forwards to have a few important questions and problems as core to the paper. The questions addressed include: Can EI be developed in individuals? Is EI an efficient approach to rank work performance in terms of stress than the traditional measures of intelligence? Is it possible to measure EI? Finally, what is the relationship between stress and EI?