Changes in social interventions after COVID-19: the experience of front-line social workers

Abstract

[eng] The COVID-19 pandemic has changed the way of delivering social services in primary care settings all over the world. In March 2020 the lockdowns in every European country forced the population to adjust their lives to the new scenario. Welfare states had to quickly respond to the urgent social and economic needs of the citizens. Therefore, social workers were compelled to modify their standard procedures to overcome the difficulties they faced during the first months after lockdown orders were issued due to COVID-19. The present research analyzes the interviews conducted with twelve Spanish social workers to find out their perceptions and concerns about the consequences of that period. Results showed great changes in the way of delivering social services (simplifying procedures and managing an increasing workload), but also demonstrated different strategies that these professionals implemented to prevent burnout or compassion fatigue (team spirit, efforts to develop interinstitutional coordination, support to civil society in non-profit initiatives). Implications in organizational aspects are discussed.